This phone system offers you an integrate Microsoft Exchange 2013 Servers Unified Messaging with 3CX Phone System for its voicemail and IVR and also your Microsoft Exchange 2013 phone book. With this integration it allows you to view remote 3CX installs and see the presence of your colleagues in other offices from around the world.
Interms of call monitoring it allows you to monitor the status of queues by seeing how many callers are in the queue and review the average and longest waiting time your customers were in a queue.At the same time your costumer can hang up and keep their position in the queue and displays the real-time queue and call statistics directly on a monitor.
