Product features
3CX Phone System Professional - 512SC
VoIP Codecs: G711, G722, GSM, Speex, ILBC, G729
Log staff in and out of queues.
Review the time your staff logged in and out of queues.
Easily see the number of answered and unanswered calls.
Review the average and longest waiting time your customers were in a queue.
Wallboards Display real-time queue and call statistics directly on a monitor.
Additional queue strategies include:Get instantly notified when callers have been in a queue beyond the set SLA time.
Round Robin
Longest Waiting
Least Talk Time
Fewest Answered
Hunt by Threes Random
Hunt by Threes Prioritised
Meet your customer service requirements by viewing all call events.
Screen calls by listening in without your employee or customer knowing about it with the Listen In feature.
*NEW IN THE BOX
*One Year Warranty
