Upgrade for BackOffice Applications or for existing customers. If ordering for an existing customer, dealer will be invoiced full value of XtR Reporter Pro and a credit will be applied when the Call Manager key is returned.
Features:
Call Slice - Simple cut, paste and email of only the 'important' part of a conversation for rapid listening by others
Auto-Playback - Allows a Supervisor to continuously playback a list of recordings in succession
Random Playback - Automatic random playback from a list of calls
Reverse Directory Number Search - Look up the directory listing of a number using the most popular on-line directories
XtR Call Score uses sophisticated weighting criteria to ensure that emphasis is placed on the areas most critical to your business
Calls are Graded and combined to measure an agents performance over time as well as compare to others in the group with simple, easy to read graphs and charts
Adds Reporting and Call Scoring to Call Manager to deliver the ultimate in agent monitoring and evaluation
